PAYMENT CONDITIONS

50% Deposit Required to Secure Reservation.
Remaining 50% one month before arrival.

CANCELLATION POLICY

In case of cancellation the following charges will apply

1. From the booking date until 61 days before check-in: 0% of the total prepayment amount = cancellation is free of charge

2. From 60 days before check-in until 31 days before check-in: 50% of the total prepayment amount

3. From 30 days before, until the check-in: 100% of the total paid amount is charged for cancellation

4. No-show 100% of the total rent = no refund

Please note, that there are a few properties, that have a no refund at any time cancellation policy!

1. Credit Card Damage Credit Card: Guests are asked to provide a credit card on file to cover any potential damages or missing items during their stay. Please note that no hold will be placed on your card, and all information is securely processed using trusted, encrypted software.

2. Check-In time: 3:00 PM (Early check-in may be granted upon request if the property is ready)

3. Check-Out time: 11:00 AM (Late check-out must be approved in advance and is subject to availability.)
Please return all keys, remotes, and fobs. Missing items will be charged US$100.00 per item.

The credit card on file provided may be charged to cover costs for:
· Property or furniture damage
· Excessive cleaning (beyond standard use)
· Misuse of appliances or equipment
· Landscaping damage
· Non-compliance with house rules

If damages exceed the deposit, the guest agrees to cover the additional costs. Plumbing service calls due to misuse (e.g., improper items flushed down toilets or garbage disposals) will be charged to the guest.

4. House Rules (Occupancy & Behavior): Guests and their group agree to the following rules:
· No smoking or vaping inside the property or in shared/common areas.
· Maximum occupancy must not exceed the number stated in the reservation.
· No unregistered or day visitors without written approval.
· No pets are allowed.
· No parties or events are permitted.
· Quiet hours begin at 10:00 PM.
· Security protocols must be followed. }

Violations of any of the above may result in:
· A US$ 500 penalty per item
· Termination of your stay without refund
· Forfeiture of your damage deposit

5. Security Responsibilities: All guests must follow these safety measures during their stay:

- Activate the alarm system every time you leave the house (if applicable).
- Use the in-home safe to store valuables. Leave it open at check-out and return the key, if provided.
- Lock all doors, windows, sliding doors (including bars), garage doors, and gates when leaving or before going to sleep.

6. Staff Schedule, Maintenance & Property Access
· Business hours: Monday to Saturday, 8:00 AM to 4:00 PM
· Maintenance issues: Please report any issues to the Tropical Homes team as soon as possible.If you will not be at the property, please let us know whether you authorize Tropical Homes and its service providers to access the home during business hours to perform repairs or maintenance.

7. Cleaning: The home is professionally cleaned after your departure. A standard cleaning fee is included in your rental. We ask that you, leave the home in a generally tidy condition.

8. What We Provide: The home is fully furnished and includes linens, pillows, bedspreads, a television, and a fully equipped kitchen. As a courtesy, we provide a basic welcome kit with essential starter supplies such as toilet paper, paper towels, dish soap, and a few other basic items to get you settled in. Please note that these supplies are not replenished during your stay; once they run out, you will need to purchase any additional items you may need.

9. What to Bring: While the property is equipped for your comfort, we recommend bringing your own personal toiletries such as shampoo, sunscreen, mosquito repellent, and any other items specific to your needs or preferences to ensure a comfortable stay.

10. Use of Pool, Patios, and Outdoor Areas: Guests acknowledge that the use of the pool, terraces, patios, stairs, and surrounding areas comes with inherent risks. Please be aware that wet surfaces may be slippery. Guests assume full responsibility for any accidents or injuries that may occur on the property.

11. Hold Harmless Clause: Tropical Homes of Costa Rica and the Property Owner are not liable for:
· Temporary outages (water, gas, electricity, or plumbing)
· Acts of God, including severe weather or natural disasters
· Guest accidents or misuse of property.
Guests agree to hold Tropical Homes and the property owner harmless for any personal injury, loss, or damage during their stay.

12. Legal Terms: The Guest, on behalf of themselves and their group, releases the Property Owner and Tropical Homes of Costa Rica from any claims or liabilities related to their occupancy.
· Jurisdiction: All legal matters shall be governed by the laws of Costa Rica.
· In any dispute, the prevailing party is entitled to recover reasonable attorney’s fees.

Contact Information Tropical Homes of Costa Rica
Property Manager: +506 8668-6934
Concierge Agent: +506 8584-8361
Reservation Agent: +506 8620-3539
Costa Rica Office: +506 2654-5442

Guest Acknowledgment
The primary guest acknowledges to be responsible for the property and for ensuring that all members of the guest group comply with the terms and rules stated above.
Guests will receive this agreement during the online check-in process and will be asked to sign it.